Privacy
Privacy Policy
Helping Haven complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This page explains how we collect, hold and use your information.
Privacy
Privacy Policy
Helping Haven complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This page explains how we collect, hold and use your information.
What we collect
We collect personal information necessary to deliver NDIS supports — name, contact details, NDIS plan information, health and disability information you choose to share, emergency contacts, and worker preferences.
How we use it
We use your information to deliver supports, communicate with you, meet our obligations under the NDIS Act and Practice Standards, and improve our services. We never sell your information.
Photos and stories
We only publish photos or stories of participants with documented written consent. You can withdraw consent at any time and we will remove the content.
Access and correction
You can request a copy of the information we hold about you, or ask us to correct it, at any time. Submit our contact form and ask for the privacy team.
Complaints
If you believe we’ve breached your privacy, contact us first. You can also lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
What we collect
We collect personal information necessary to deliver NDIS supports — name, contact details, NDIS plan information, health and disability information you choose to share, emergency contacts, and worker preferences.
How we use it
We use your information to deliver supports, communicate with you, meet our obligations under the NDIS Act and Practice Standards, and improve our services. We never sell your information.
Photos and stories
We only publish photos or stories of participants with documented written consent. You can withdraw consent at any time and we will remove the content.
Access and correction
You can request a copy of the information we hold about you, or ask us to correct it, at any time. Submit our contact form and ask for the privacy team.
Complaints
If you believe we’ve breached your privacy, contact us first. You can also lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.