Feedback & Complaints
Feedback & Complaints
We want to hear from you — what’s working, what isn’t, and how we can do better. Every piece of feedback helps us deliver supports that actually fit.
Feedback & Complaints
Feedback & Complaints
We want to hear from you — what’s working, what isn’t, and how we can do better. Every piece of feedback helps us deliver supports that actually fit.
Talk to us first
The fastest way to resolve something is to send us a message via the contact form and ask to speak to the service manager. We respond to every concern within two business days.
Make a formal complaint
You can make a formal complaint by submitting our contact form, or in writing to our office address — in your preferred language. We acknowledge complaints within 24 hours and resolve them within 21 days where we can. Where we can’t, we’ll tell you why and what’s next.
Escalate to the NDIS Commission
You have the right to take a complaint to the NDIS Quality and Safeguards Commission at any time, even if you haven’t told us first. Phone 1800 035 544 or visit ndiscommission.gov.au/making-complaint.
No retaliation
Making a complaint will never affect the supports you receive. We treat every complaint as a chance to improve.
Talk to us first
The fastest way to resolve something is to send us a message via the contact form and ask to speak to the service manager. We respond to every concern within two business days.
Make a formal complaint
You can make a formal complaint by submitting our contact form, or in writing to our office address — in your preferred language. We acknowledge complaints within 24 hours and resolve them within 21 days where we can. Where we can’t, we’ll tell you why and what’s next.
Escalate to the NDIS Commission
You have the right to take a complaint to the NDIS Quality and Safeguards Commission at any time, even if you haven’t told us first. Phone 1800 035 544 or visit ndiscommission.gov.au/making-complaint.
No retaliation
Making a complaint will never affect the supports you receive. We treat every complaint as a chance to improve.